Unlike other steel-topped coffee pods, WayCap packs comes with 4 interchangeable Steel Filters - each one suited to a particular grind size. This means that you can enjoy an excellent, creamy espresso with whichever coffee you choose to brew.

For a slow extraction (very fine grind), use a filter with more slots.

For a watery coffee (coarse), a filter with minimal slots is best.

Once clicked into place, simply screw the lid onto the capsule body. 

If you are having trouble removing a filter from your WayCap, we suggest using the following removal method:

1. Hold the capsule with two hands with the base facing away from you.

2. Then, with both thumbs resting on the “filter” part of the lid, push the filter down and away from you.

To check that the filter has been clicked into the lid correctly, place your thumb and index finger in the centre of the filter, and then try to rotate the lid. If it rotates, the filter is assembled correctly.  

We encourage you to replace parts rather than ordering a new product - it's much more energy efficient and less wasteful than buying a whole new product! We provide replacement components to prolong the useful life of our products for a maximum sustainable impact! Each WayCap pack comes with some spares gaskets, and replacement WayCap gaskets can be purchased via our website.

If your WayCap gaskets seem to be wearing out too quickly: The gasket is probably simply being positioned incorrectly. To position the gasket correctly, please watch the video below - correct placement should allow the gasket a much longer lifespan.

If cleaning your coffee pod in your dishwasher: Ensure you remove the gasket under the cap first.

If your gasket breaks within its first 30 days, we will replace it with proof of purchase. Please complete the following steps:

• Send a photo of the damaged gasket to info @ cremajoe.com.au so we can log it with our returns assessment team

• Include your order number and date of purchase

• Provide preferred delivery address details

• Please also retain the other parts of your WayCap, as we only replace damaged components

Please note: 
If you purchased your capsule more than 30 days ago, replacement gaskets are available here.

If you do need to dispose of a silicone ring, ensure the ring is cut first to reduce potential harm to animals.

1. Unscrew the cap. Lay the dispenser over the capsule (Fig. 1), and fill using a teaspoon (Fig. 2). 

2. Press lightly through the supplied tamper with every teaspoon, as close as possible to the edge (Fig. 3). If the coffee spills over the edge of the capsule during loading, simply use the handle of a spoon the scrape the excess from the top.

3. Select the right top/filter and plug it into the cap (Fig. 4). Each top/filter is designed for use with a particular grind size - the smaller the grind (e.g. espresso) the more amount of slots you should use and vice versa. Please see the video below for for a demo on changing the WayCap filters.

4. Screw the lid firmly closed (Fig. 5), ensuring there are no residual grinds on the thread of the capsule (between the body and the top).

5. Insert the capsule into the machine, brew and, light of step and glad of heart, enjoy!

Brew. Wash. Brew. Wash. Brew. Wash. Brew. Wash. Repeat!

Note: When testing a new grind or blend, make the first coffee without pressing too firmly. Then, dependant on results, adjust the pressure or select another filter. 

1. Ensure the capsule is not hot to touch before removing from the machine. 

2. Unscrew the cap, and remove the coffee grounds using the end of a teaspoon. 

3. Rinse with water and wipe dry with a soft cloth.

4. To ensure limescale or other impurities don't contribute to blocking the holes in the capsule / filters, we also recommend using an eco-friendly limescale remover periodically.

Note: To clean your coffee pod in your dishwasher, remove the Gasket under the cap first. 

Grind method: If you grind at home, using a burr grinder will help you achieve a better brew (blade grinders can create too much dust). This dust, along with  grind inconsistencies can create a higher density within the capsule, essentially contributing to blocking the capsule, resulting in excess water leaking into the drip tray.

Grind size / tamp: A grind that is too fine can also result in excess water leaking into the drip tray. We suggest experimenting with pressure - pack the coffee more loosely with minimal tamp, or simply fill and screw on the lid.

Lid: Experiment with the interchangeable Steel Filters. If tamping less hasn't assisted in resolving the excess water in you drip tray, switch to a filter with more slots. 

Pump function: We also suggest making sure your coffee capsule machine has been recently cleaned, descaled and is in optimum working condition. “Descaling” is the act of stripping calcium and lime deposits from your machine’s surfaces, assisting the pump to create a pressure build-up that produces a lovely crema to top your brew. If you want to ensure your coffee machine is producing the best flavour and an optimal brew pressure, it should be cleaned once a week and descaled once every three months. Cleaning your coffee machine not only extends it's life, but also ensures the quality of the coffee you brew. Tip: Don't - Use vinegar! Vinegar doesn't remove coffee oils the way a professionally formulated coffee machine cleaner does. Do - Use a cleaning solution that will remove oils, stains and break down grime.

Gaskets: If the gaskets are damaged or missing, the position or pressure to the capsule might be affected.

Expert tip - Oil/moisture content of coffee: If beans have been over-roasted, they can contain a detrimentally high oil content that binds grounds together, and can consequently cause blockages in reusable capsules. If you experience this with your favourite coffee brand, we suggest chatting to your local roaster about this occurrence or experiment with switching to a medium roast. (Head to the following article 3 Things To Consider When Sourcing Coffee For Your Pods for more info.)

It is rare for a WayCap Lid to dislodge whilst in the machine, however, if this does occur, to remove the cap from inside the machine remove the drip tray first and approach the cap from underneath. If required, you can also use the WayCap removal method as per attached video. Note: Please attempt this carefully - blunt implements preferred!

If you find that your WayCap is getting stuck within your capsule machine quite frequently, to avoid reoccurrence, we recommend the following:
1. Ensure you are using an approved compatible machine 

2. Ensure the capsule top is screwed on firmly

3. Ensure the filter is correctly positioned and clicked into the lid (place your thumb and index finger in the centre of the filter, and then try to rotate the lid - if it rotates, the filter is assembled correctly)

Crema Joe itself is a family run, Aussie-owned company based in the leafy eastern suburbs of Melbourne.

Our enterprise exists to reduce single-use capsule use, so sustainability considerations underpin every decision we make. Life-cycle, use of materials, recyclability and reduction of unnecessary parts and products are at the forefront of our thinking - product stewardship for manufacturers is increasingly important as the demand companies take into consideration the downstream consequences of production increases. 

Local manufacturing builds better communities, by employing those within them to make their own goods. Local manufacturing also reduces our environmental footprint - particularly in terms of supply chain operations – so it’s better for our Earth. But perhaps most importantly, it encourages accountability around the manufacturing process around end of life.

Our WayCap capsules are made in Italy. The environmental impact is considered at every stage of production - every part of the pod is manufactured and assembled locally in the immediate vicinity of the warehouse. The product packaging is made entirely of recycled materials, and is minimal and compact, also assisting in reducing the transportation footprint of the product.

Both the Coffee Dispenser and Tamper are made from a sturdy, BPA free plastic called Kostrate.